Terms & Conditions

Welcome to Life Care Consultants LTD

Life Care Consultants is a specialist healthcare company offering a nationwide service to industry and organisations throughout New Zealand. These terms and conditions are important and are intended to ensure a positive working relationship for both parties. These Terms were last updated on 27th August 2020. Customers and potential customers are bound by the terms and conditions of use as outlined below. The Law jurisdiction is the New Zealand Law.

Company information

Life Care Consultants Ltd is a Registered Limited Liability Company in New Zealand. The company postal address is PO Box 9301, Hamilton, Waikato, New Zealand and the Head Office physical address is 20 Rockridge Avenue, Penrose, New Zealand.

Phone 0800 493 559 and email info@lifecare.co.nz

Cancellation policy

The intention of this policy is to ensure fairness to all clients and provide opportunity to schedule effectively.

Public Courses, Pre-Employment Medical Assessments and Injury Management appointments will be charged the full fee if cancelled less than 48 working hours before the start time. Non-attendance without 48 working hours’ notice will also be charged the full fee.

For all other services cancelled or re-booked 10 working days or less before the scheduled date, the full fee will apply.

On-site bookings

Life Care provides services on our clients’ premises. It is our client’s responsibility to ensure all reasonable steps have been taken to ensure the site is both healthy and safe for Life Care’s staff members.

Specific requirements for both Health & Safety need to be discussed and agreed to prior to Life Care’s staff member arriving on site. This may include but is not limited to: induction requirements, PPE, on-site hazards, etc.

Online bookings

Life Care Consultants Ltd gives customers convenient, easy and secure bookings online.

Products and services displayed on this site can be purchased using our secure online credit card facility or by direct credit to our bank account.

Bookings will only be accepted upon receiving payment. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction.

Order confirmation and invoices are automatically delivered via email and records of previous transactions are available from the website once securely logged in as a customer.

Payment terms

Standard payment terms are:

Payment prior to service delivery by either credit card or direct credit into Life Care’s bank account for all except our authorised account holders.

For our authorised account holder’s, payment terms are: 20th of the month following the date of invoice. Interest may be added for overdue accounts.

Service warranty

If for any reason you are not completely satisfied please contact Life Care Consultants Ltd to discuss options for an effective outcome.


The information provided on this site is provided without any warranty or guarantee of any kind. All care is taken to ensure that the information provided is accurate and reliable, however, Life Care Consultants Ltd will not be liable for any loss or damages arising from the use of information provided on this site.

The contents of the site contain links to third-party websites that are not controlled by Life Care Consultants Ltd. The links are provided to inform site users, however, Life Care Consultants Ltd will not be responsible for the contents of those linked sites, or any loss or liability resulting from the use of information contained in those linked sites.

The contents of this site are the copyright of Life Care Consultants Ltd. The content of the site is not to be copied or distributed for any purpose. The content of the site is not to be replicated in any publication (in any form) without the consent of Life Care Consultants Ltd. The site contents may be printed for the users’ own personal use.

Please read our privacy policy

We take customer confidentiality and privacy seriously. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction. For more information see our Privacy Policy.